Shipping/Return Policy

What is the Apex Return Policy?

Customer satisfaction is our main priority at Apex Protein Snacks. If you are not 100% satisfied with your purchase or experience any issues, we would be happy to offer a refund or replacement within 30 days of receiving your order.

Please contact us and submit your information and include the following: full name, order number, mailing address, and reason for return.

How long does shipping take?

You should receive tracking information within 1-3 business days of placing your order. Once the order ships, it usually takes about 3-5 business days to arrive with Standard Shipping. You can expect your order sooner (around 2-3 business days) if you select Expedited Shipping at checkout.

Do you ship to APO/FPO addresses?

Yes, we ship to APO/FPO and PO Box's!


How long is Apex products shelf-life?

Apex Biltong and Meat Sticks are best within one year of the manufacture date.

Are Apex products safe for pregnancy?

Both our Meat sticks and Biltong are fully cooked, and our pregnant customers love them! However, we always recommend consulting with your physician before trying any new products while pregnant.

Can dogs/pets eat jerky?

Your furry friends may be tempted to enjoy your protein snacks too! We recommend consulting your veterinarian before allowing pets to consume Apex products.

Are Biltong and Meat Sticks gluten free?

Both Biltong and Apex Meat sticks are gluten free!

Still looking for answers?

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